Contact your Nearest Tele-Serv to:
- Request payment for weeks of unemployment
- Check information or the status of your claim
- Get general information
- Establish or change your PIN
General Information available anytime
Status of your claim and request payment options available:
Sunday — 8:00 a.m. - 6:00 p.m. Central Time
El Paso — 7:00 a.m. - 5:00 p.m. Mountain Time
Monday - Friday — 7:00 a.m. - 6:00 p.m. Central Time
El Paso — 6:00 a.m. - 5:00 p.m. Mountain Time
| Austin local: | (512) 477-0999 |
| Dallas local: | (972) 206-7890 |
| El Paso local: | (915) 533-5259 |
| Fort Worth local: | (817) 334-0360 |
| Houston local: | (281) 933-9393 |
| McAllen local: | (956) 668-0788 |
| San Antonio local: | (210) 227-7939 |
| Others call toll free: | 1-800-558-8321 |
Telecommunications devices for the deaf (TDD) users can communicate with TWC offices by using Relay Texas: 1-800-735-2989 (TDD) and 711 (Voice).
Unemployment Claims and Appeals Information | Unemployment Insurance Information