Administrative Section
Steve Riley, Deputy Director, Customer Service and UI Operations
Phone No: (512) 463-2699 Fax No: (512) 463-2754
E-mail: tax@twc.state.tx.us
Field Operations Section
Phone No: (512) 463-9182 Fax No: (512) 463-2969
E-mail: tax.fieldoperations@twc.state.tx.us
The Field Tax Operations Section has a two-fold mission. First, to help Texas employers comply with the TUCA by collecting
reports and taxes, performing specialized accounting, processing refunds and responding to employer inquiries. Second, to assist
management and regional managers accomplish their mission through management of the audit program, training and operational
reviews.
Status Section
Phone No: (512) 463-2731 Fax No: (512) 463-9111
E-mail: tax.statussection@twc.state.tx.us
The functions of the Status Section are to register and determine liability of employing units under the Texas Unemployment
Compensation Act, notify liable employers of their account number and tax rate, determine applicability of the provision for transfer
of compensation experience between employers, update employer accounts to reflect the current status, current address and
phone number, current ownership and business activities, review claimant disagreements to monetary determinations and establish
additional wage credits when appropriate, and provide employers with accurate information and assistance regarding tax liability.
The functions of the Local Tax Offices are employer assistance, public education activities, collections, audits, and investigations.
Check our directory for the location and phone number of your nearest TWC Tax Office.
Mission
Statement
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